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Netlink Care


Keep your SWIFT environment stable without growing your team

Running a compliant SWIFT environment depends on certified specialists, disciplined release management, and steady oversight. When that work competes with your other IT priorities, upgrades slip and operational risk builds. Netlink Care Suite gives you certified experts on the days and activities you choose.


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What it is.

Complete SWIFT Operational Care

Netlink Care Suite provides governance and operational oversight across your SWIFT environment, covering release management, testing, connectivity, resilience, and incident response, delivered by certified specialists.

Why it matters.

Flexible Expertise Without Fixed Headcount

You gain predictable effort planning instead of fixed headcount. Support scales up for upgrades and peak periods, and every release and change is executed by certified professionals.

How it helps.

One Accountable Partner for Day-to-Day Resilience

A dedicated Care Manager acts as your single point of contact. SOS support runs 24 by 5 with a one-hour response target, backed by peer testing on the SWIFT network, health checks, and disaster recovery planning.

Overview


Care Suite is organised into modules. You select the mix that matches your environment and budget, and access certified experts based on effort days and specific activities.


Module
What it covers
Flexi Pack

Pre-purchased support days for upgrades, recurring activities, RMA, HSM, SIL and API management.

Advisory

Technical and business guidance for SWIFT initiatives, infrastructure and workflow optimisation.

Testing

Peer-bank testing, current message samples and access to ITB and Alliance Cloud test environments.

SOS

Support Priority incident response, secure remote support and root-cause analysis.

Planning and Upgrade

Release planning, controlled updates and disaster recovery readiness.

Backup Infrastructure

Fallback messaging through Netlink Message Manager and Netlink Integration Platform.

Operational Resilience

Health checks, housekeeping and CSP compliance reviews.

Dedicated Manager

Single owner for governance, milestones, coordination and quality assurance.

Care+

Tailored monitoring, reporting, service integration and focused training.

Care Suite is offered in effort-based packages: Basic at 20 days, Standard at 60 days, and Premium at 120 days. Interface-specific frameworks cover Alliance Access, Alliance Cloud, Alliance Lite2, and Alliance Messaging Hub.

Benefits


 Predictable planning

Choose effort days aligned to your budget and upgrade timelines, rather than carrying fixed specialist headcount.


 Swift Expert execution

Release and change activities are performed by Swift Expert professionals, keeping your environment stable and compliant.


 Faster incident recovery

Priority SOS handling and supervised remote access shorten downtime and improve first-time fix rates.


 CSP and DORA readiness

Structured health checks and compliance assessment support your annual CSP attestation and operational resilience obligations.

FAQs

Through effort-based packages: Basic at 20 days, Standard at 60 days, and Premium at 120 days. You can add Flexi Pack days of 5, 10, or 20 at any point during the engagement.
Alliance Access, Alliance Cloud, Alliance Lite2, and Alliance Messaging Hub, each with a dedicated care framework for configuration, updates, and housekeeping.

SOS support operates 24 by 5 with a one-hour response target. Critical cases are prioritised and handled by certified SWIFT engineers through to full service restoration, followed by a root cause analysis.

Yes. The Planning and Upgrade module establishes a release calendar aligned to SWIFT cycles, and executes functional and security updates within approved maintenance windows to protect live messaging.

Yes. The Operational Resilience module reviews applicable CSP controls, performs a gap assessment with a prioritised remediation plan, and supports your annual attestation.

Contact us

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