Bring us alongside your over-loaded in-house Swift staff, where we can take tasks and issues and assist in routine or emergency interventions. We bring the experience of multiple installations, as well as having our own Swift R&D platforms.
We can work alongside your existing Swift Bureau to help monitor their activities and help you to get the best out of them. There may be activities which might be more efficient to perform in-house, leaving the Swift bureau to perform the essential and mission critical tasks.
There are times when escalation to Swift is necessary because only at side of Swift are some interventions possible i.e. routing rules, Swiftnet VPN connections, provisioning, etc. Swift expects in depth knowledge on the side of the client in terms of explanation of the issue, steps taken to solve issue already, log files and support info to help Swift support. We have worked in Swift Support ourselves, so we are familiar on how to obtain the best results.